Privacy Policy - Personal Data Protection

Our company attaches great importance to the respect and protection of your personal data and takes the necessary measures to safeguard and protect them, in accordance with the requirements of the Data Protection Law and the requirements of the General Data Protection Regulation (GDPR).

The person responsible for the processing of your personal data is the sole proprietorship Pet & Vet by Zoo - Technia, based in Kastoria, 73 Grammou & Gravia and 1st km. of the Argos Orestiko - Kastoria highway, with VAT number 105258410 of the Kastoria Tax Office. You can contact the Processing Officer either by telephone at 2467-100024 and 24670-42424 or by email at  info@petandvet.gr.

The term "personal data", refers to information about natural persons, such as your full name, contact telephone number, postal address, email address, etc., which identifies or can identify you. The provision of your personal data to the company may be necessary in order to achieve the main purpose for which the data is collected, mainly the fulfilment of the sales contract.

Personal information submitted to us through our website is treated with the utmost confidentiality by the company's managers and employees and is used for the purposes set out in this policy and more specifically for the following:

• Personalisation of our website for you
• Ability to use the services available on our website
• Shipping goods purchased through our website
• Sending statements, invoices and payment reminders to you
• Send you email notifications that you have specifically requested or our email newsletter if you have subscribed to it (you can unsubscribe at any time)
• Sending promotional communications about our business
• Dealing with enquiries and complaints made by or about you about our website
• Management of our business website, e.g. traffic numbers.

Personal data of a mandatory nature are accompanied by an asterisk (*) in the corresponding submission fields. The provision of additional data to the Company, beyond those marked as mandatory, is optional and is considered to be done out of freedom and free provision by the User himself, without any reservation as to the above rules.

We ensure that we collect only the personal data that is strictly necessary, appropriate and clear for the purpose for which it is intended. This Data includes:

α. Data that you provide us during your registration and the creation of a user account on the company's website, such as e-mail address and password/login password, name, surname, postal address, telephone number, etc.

β. Data and information that you provide to us through transactions between us (purchases, orders, etc.) and communication between us (through our physical stores, our e-shop, email, etc.).

c. Data relating to the payment method for the transactions you carry out with us.

δ. Data you provide us when you subscribe to our newsletter.

ε. Information collected from the use of cookies in your browser.

The company's website uses cookies for easier access to information tailored to each user's profile. Cookies are small text files that are stored in the browser of the user when he or she visits a website. Cookies in no way cause damage to the users' computers or to the files stored on them, as they are used to facilitate access by the individual user to the use of specific services of the company. Cookies that are not necessary for technical reasons, as well as tracking mechanisms that enable us to offer you a high-quality user experience and customised offers, are only used if you have given your prior consent to this.

Regarding your rights regarding the collection of your data, we must inform you that in case you wish to exercise them, they are the following. You may:

• To keep up to dateabout the processing of your personal data
• To you gain accesspersonal data concerning you
• ask for the correctionincorrect, inaccurate or incomplete personal data
• submit a request for the deletepersonal data when they are no longer necessary or if the processing is unlawful
• To opposethe processing of your personal data for marketing purposes or for reasons relating to your particular situation;
• make a request for restrictionthe processing of your personal data in specific cases
• receive your personal data in a machine-readable format and send it to another controller ("data portability")
• make a request so that decisions based on the following automated processing, concern or significantly affect you and are based on your personal data, be made by natural persons and not only by computers. You also have the right in this case to express your views and to challenge the decision.
• submit Complaintbefore the competent data protection authority (DPA). For Greece it is the Authority for the Protection of Personal Data Protection
• To retractyour consent at any time

We transfer your data only to entities established within the European Economic Area and subject to EU data protection legislation.No data is transferred to third countries, nor is it intended to be transferred to third countries. The personal data declared by the User anywhere on the website of the e-shop are kept exclusively and only for purposes related to transactions with the Company and may not be used by any third party (except where provided by law to the competent authorities only). In order to achieve the purposes arising from the contract between our company and our customers, the transmission of data is deemed necessary when sending the goods to the partner courier companies and when executing payment, where they are transmitted to the respective financial institution or entity. Please note that the company does not collect or store any of your submitted payment data.

Your data is stored for the minimum period possible in order to fulfil the purpose for which it was collected. Once this purpose ceases to exist, your data will be erased or limited, safeguarding your legitimate interests.

We reserve the right to modify the above Privacy Policy, to the extent necessary due to legislative or technological developments, in which case we will adjust our privacy policy accordingly.